Last updated: 20 August 2026
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1. Deposits2. Milestone payments3. Completed projects4. Maintenance retainers5. Third-party costs6. How to request a refund7. Contact us1. Deposits
Projects begin once a deposit is paid. The deposit secures your place in our project schedule and covers initial planning and design work, so it's non-refundable once work has started.
If you cancel before any work has begun, your deposit will be refunded in full.
2. Milestone payments
For larger projects billed in stages:
- Milestone payments are non-refundable once work on that milestone has started
- If you cancel mid-milestone, you'll receive whatever work was completed up to that point — no refund is issued for the payment already made
3. Completed projects
Once a project is delivered, approved, and the final invoice is paid, it's considered complete and is not eligible for a refund. If something we delivered doesn't match the agreed scope, contact us — we'll fix it rather than requiring a dispute.
4. Maintenance retainers
Monthly maintenance is billed in advance for the month ahead. You can cancel anytime; cancellation stops future billing but doesn't refund the current month already paid for.
5. Third-party costs
Costs paid on your behalf to third parties — domain registration, premium plugins/themes, stock photo licenses — are non-refundable once purchased, as these are generally non-refundable to us as well.
6. How to request a refund
Email hello@antrene.com or message us on WhatsApp with your project details and the reason for your request. We aim to respond within 2 business days.
7. Contact us
Questions about this policy? Reach us at hello@antrene.com or via WhatsApp.